@Ahdidncbk Hi, There is no location restriction for the Tapo app, please confirm the following information for the reported case. 1. What's the model number and OS version of your new phone? 2. How...

@Michal211a Hi, Currently, the Tapo app doesn't support changing the email account directly, but you can refer to the following steps to change the email address for your camera. 1. Log out of the...

@Din753 Hi, I have reported the case to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm. Best Regards

@bob-one Hi, Thank you for the updated information, in this situation, you can communicate with customer support to check if your camera is under warranty and get a replacement if it is. Best Regards

@KandyApps Hi, Most of the Tapo cameras support the RTSP/ONVIF protocol and you can stream it with a third-party app/program that supports the RTSP/ONVIF protocol too, below are the instructions. How...

@MonGeller Hi, This problem may not only be related to the camera, but also to the Wi-Fi settings of your router. If the 2.4G and 5G Wi-Fi networks use the same SSID and password, it is recommended...