@Japansocket Hi, Please provide the following information for further analysis. 1. On the Tapo C420's Live View > Tapo Care page, please send us a screenshot of this page to confirm if this camera...

@shelly08 Hi, You can refer to the instructions below to troubleshoot if the camera's live view page won't load. What should I do if I can't view the Tapo camera? Please confirm the following...

@RG1200 Hi, If there is no power outage to the camera during firmware upgrade, you can try again to unplug the power cord to the camera, plug it back in, wait for two minutes, and press and hold the...

@philsand Hi, If rebooting the camera resumes the connection, you can enable the Auto Reboot feature on the camera's Device Settings > Reboot Camera page to see if it helps. If the same phenomenon...

@doro_hui-2011 Hi, You can refer to the instructions below to troubleshoot if you fail to set up the Tapo camera. What should I do if I fail to configure Tapo Camera? Please confirm the following...

@Willski101 Hi, You can refer to Case 2 in the instructions below to troubleshoot the reported phenomenon. What should I do if I can't view the Tapo camera? Please confirm the following information...