@Ivan87421 Hi In this case, you can try the following steps. 1. Update the Tapo app to the latest one if it's not. 2. Check whether the wireless password includes special characters or not. If yes,...

@Fayiz_Ferosh Hi If your microSD card cannot be recognized or cannot be formatted, here are some suggestions: Note: Ensure your camera firmware and app version are up-to-date before you try the...

@JudikaelD Hi If the camera will pan automatically when rebooting it or pan it manually, but not pan when tapping the pan button on the Tapo app, please check if the Tapo app is up to date. If so,...

@DineshVoodi Hi Typically, the smart device will reconnect to the same Wi-Fi network after a power failure. If it doesn't, try the following steps to resolve the issue: 1. Restart the router, then...

@Chrismc64 Hi, If you have the error message "unable to connect to your Tapo device" when configuring the camera, please help confirm the following information. 1. The LED status on the camera. If...

@ercovi Hi, I have reported the issue to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm. Best Regards