@Seele Hi, From the provided picture, I can't see there are detection video clips recorded, so no thumbnail appears. Please help confirm the following information for further analysis. 1) Please go...

@PixelPaladin Hi, In certain low-light conditions, due to the influence of several factors, such as Shutter/exposure time, Object movement speed, Noise Interference, etc., the Tapo C325WB may also...

@Konstantin0s Hi, It's unable to downgrade the firmware and the new firmware supports RTSP/ONVIF protocol. In this situation, it's recommended to troubleshoot refer to the instructions below. What...

@apoorv-ch Hi, Usually, the camera recognizes the position where you enable the motion tracking feature as the home position, and it will return to that position automatically after tracking if no...

@Francesco58 Hi, You can go to the Tapo app>tap your camera to enter its Live View page and check if you can stream the live feed smoothly. If so, go to the camera's Playback & Download>Playback>SD...

@Flemming68 Hi, You can refer to the instructions here to troubleshoot and confirm the following information for further analysis. 1. The Wi-Fi signal strength value on your camera's Device...