@Checho_cba Hi, After factory resetting the camera successfully, as you can see in step 5) in the below instructions to reconfigure the camera with the tpCamera app, you need to set a new password...

@Stelios1973 Hi, You can refer to the steps below to troubleshoot. 1. How do you test if the doorbell camera battery is fully charged? Does the LED on the battery turn solid green when charging it?...

@kunmun23 Hi, We have improved the Doorbell Video Call feature and it's under testing. You can send me(@Solla-topee) the MAC address of the Tapo D230 if you want to try the improved feature. With the...

@Inspron Hi, To locate the issue, please help confirm the following information. 1. Do you have the reported issue when watching the video clips remotely? How about watching the camera on the local...

@Ricamiller Hi, How many Tapo hubs do you have? Please try to factory reset the problematic Tapo C420, configure it again, ensure you have selected the correct hub when configuring it, then check if...

@jp_kyoto Hi, It's hard to say the problem is on the Tapo camera for the reported case. Please help confirm the following information for further analysis. 1. Is the motion detection feature working...