Update on June 18, 2024. Hi All, If you can't log in to the camera on the tpCamera app, you can refer to the following steps. 1. Hold the reset button for 10 seconds to factory reset the camera. 2....

@Tomi_T Hi, The Tapo C110 won't connect to the hub H100 to work, the drop phenomenon should have nothing to do with the hub. You can refer to the instructions below to troubleshoot when the camera...

@Francesco58 Hi, Please help confirm the following information for the reported case. 1. Do you have a problem when watching the video recordings stored on the microSD card? 2. What's the model...

@Barre02 Hi, In this situation, it's recommended to troubleshoot refer to Case 3 in the below instructions. What to do if my Tapo Camera gets bricked? Best Regards

@Dahu Hi, From the picture you sent, it's hard to repair the power cable. You may consult an electrician to check if the internal wires in the power cable can be connected one by one, however, there...

@lkjbdhasf Hi, You can refer to the below instructions to troubleshoot if you have no video clips stored on the cloud server after subscribing to the Tapo Care service. Troubleshooting for cloud...