@Mirsi Hi, You can refer to Case 2 in the below instructions to troubleshoot if you can't receive notifications on your phone. What to do if I can't receive notifications with the Tapo Cam or have a...

@Leoni04 Hi, Please help confirm the following information for further analysis. 1. After 9:30 PM, please go to the camera's Device Settings>Detection page and send me a picture of the detection...

@thosecars82 Hi, When the Alarm feature is enabled on the Tapo C200, it will alarm when detecting events, and the alarm will last several seconds(within 5 seconds) when detecting an event. Usually,...

@gandj Hi, You can refer to the link below to troubleshoot if you can't view the live stream of the Tapo camera continuously. Why can't I view the live stream of the Tapo camera continuously?...

@Fifator Hi, What reflector or reflector mode are you referring to? Usually, when the C325WB works in a dark environment(with no light conditions), it's required to turn on the spotlight on the...

@soniamonteiro77 Hi, Please refer to the UG to ensure you have factory reset the camera successfully. Then you can refer to the instructions below to configure the camera and check if it helps. How...