@CherryBerry Hi, You can refer to the link below to troubleshoot if you fail to configure the camera. What should I do if I fail to configure Tapo Camera? Please help confirm the following...

@Ygal11 Hi, Please help confirm the following information for the reported case. 1. Do you have internet when connecting to the extender's Wi-Fi? 2. Please connect the phone to the router's Wi-Fi...

@Richard26- Hi, Glad to hear the problem is solved. Usually, it's recommended to update the firmware of the device to the latest one, and in this situation, it may be the camera is not factory reset...

@medicnick83 Hi, You can go to the Tapo app> Camera's Device Settings>Advanced Settings>Camera Account page to change the account info if the camera is connected to a third-party program via...

@StevenBritti Hi, You can refer to the UG to reset the camera, and if pressing the reset button for 5 seconds doesn't work, you can try to press the reset button for 10 seconds. If you have reset the...

@jcyoffe Hi, If you can't access the camera with admin/admin, it may be you have changed the username and password before. You can try to factory reset the camera and reconfigure it if you don't...