@Cicerone Hi, Thank you very much for your feedback, and for your request, you can vote on this thread or leave your comments. Best Regards

@blueridges Hi, Please help confirm the following information for the reported case. 1. Check if other devices are watching the camera simultaneously, such as other phones or PCs stream the camera...

@Rizza-V Hi, I have escalated your case to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm. Best Regards

@Rizza-V Hi, We found that the new feature added on the new firmware(1.3.13) may cause the motion detection feature not to work in some specific usage scenarios, this is related to the existing...

@Leeroy007 Hi, Please help confirm the following information for the reported case. 1. Please check if your phone's storage capacity is enough. If not, try a different phone if you have one. 2. Clean...

@Alex- Hi, 1. Please ensure the firmware of the Tapo camera and the hub are up to date. 2. You can try to remove the battery from the doorbell camera and insert it again, then check if you can...