@hanabi Hi, Please help confirm the following information for the reported case. 1. Confirm if the Wi-Fi name of the camera is correct. Is the 4891 the last four letters/numbers of the camera's MAC...

@echamakiotis Hi, I have escalated your case to the tech team and they will contact you via an email, you can send the videos to them via the email for further analysis. Best Regards

@theprie Hi, You may try to press the reset button longer to factory reset the camera. If you see the message "The device has been previously configured. please reset first" when configuring the...

@MartinNyberg Hi, You can refer to the instructions here to troubleshoot. Best Regards

@Rizza-V Hi, If you have pressed the Home/Away mode on the Tapo app when entering night, it's recommended to update the Tapo app to 3.3.109 on the App Store, and check your detection settings after...

@SDGTR You are welcome~~