@JJ1_s Hi, You can try the following steps for the reported case. 1. Please ensure the Tapo app, hub, and camera's firmware are up to date. 2. Check the microSD card status on the app. Please send me...

@intgom Hi, It's recommended to check if the position of the camera has a good Wi-Fi signal or not. For example, you can use a phone to connect to the Wi-Fi that the C520WS connected to at the...

@Danny-B7 Hello, Thank you for your feedback here, we certainly appreciate your feedback and feature request. While we don't have any specific details that I can share about if this feature can come...

@Deedubs Hi, Please help confirm the following information for the reported case. 1. Go to the camera's Device Settings>Detection page to check your enabled detection types and activity zone, and...

@pappl Hi, Generally, the camera will reconnect to the router's Wi-Fi automatically even if the smart connect is enabled on the router. In your situation, please check what's the router's 2.4G Wi-Fi...

@capofalcone Hi, If the audio from the camera sounds muffled or unclear, or the volume is too low, you may try the following troubleshooting suggestions: 1. Make sure that there are no obstructions...