@Anne1006 Hi, Please confirm the following information for the reported phenomenon for further analysis. 1. What's your Tapo camera's model number, hardware, and firmware version? 2. Have you...

@M11k Hi, I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently. Best Regards

@roydz Hi, We suggested trying the steps in this post for your reported phenomenon. If your iPad does not have mobile data, you can reset the C420, then reconfigure it on your phone after disabling...

@PaRi53 Hi, From the provided videos, the phenomenon appears to be caused by high humidity at night, which causes water droplets in the air to scatter the IR LED and spotlight. In this situation,...

@Anne1006 Hi, You can refer to the instructions below to troubleshoot the reported phenomenon. What can I do if the Smart Action/Automation doesn't take effect as expected? Please confirm the...

@MaxnTeddy Hi, Do you want to set multiple schedules on the Tapo app > Me > Notification > Do Not Disturb page, so you won't receive notifications from any Tapo devices? Do you mind turning on the...