@harmandeep Hi Please help confirm the following information for the reported case. 1. Please describe your network diagram, are the affected Tapo C220s connected to the router's Wi-Fi directly? 2....

@Asimch Hi For the reported case: 1) Make sure that there are no obstructions covering the microphone and speaker openings on the camera. 2) Ensure that the camera is positioned to allow clear and...

@TiamYee Hi, If you can control the Tapo C220 in the local network but can't in the remote network, please check if your router has blocked the camera from the internet, for example, disable the...

@JF72 Hi, Since the debug app is working fine, we don't have the app log for analysis, and you can keep using this app if you don't mind. You can also download the Tapo app from the Google Play store...

@San71 Hi, Please send me a picture of your automation entry configuration, and what's the phenomenon when you say the automation entry is not working? Best Regards

@RVG Hi, 1. Since we roll out the new firmware gradually, some cameras may detect and update to the new firmware, and some do not. Please wait patiently, the new firmware will be available on all...