@Giandroid Hi Generally, the image on the Line-Crossing Detection page will automatically sync with the camera's Live View page. Please try to go to the camera's Live View page to ensure the page is...

@ItsMeHi Hi Please help confirm the following information for the reported case. 1. Can you send me a picture that shows the "detected events" list disappears? 2. Please send me the pictures of the...

@FrancisFogbound Hi If you fail to set up your camera, you can refer to the link below to troubleshoot. What should I do if I fail to configure Tapo Camera? If the problem remains, please help...

@groyee Hi If you fail to stream the Tapo camera via the RTSP/ONVIF protocol, you may refer to the article for the troubleshooting: What can I do if fail to stream the Tapo camera via the RTSP/ONVIF...

@NickScout Hi Please help confirm the following information for the reported case. 1. On the doorbell's Device Settings>Doorbell page, is the Doorbell Video Call enabled? 2. Please send me the...

@harmandeep @Grouchy1 Hi 1. Generally, it's unable to roll back the firmware version. 2. On the Tapo C225's Device Settings>Video & Display> Night Mode Settings page, is the Starlight Mode selected?...