@bob-one Thank you very much for the case sharing~

@AjayB Hi, Please help provide the following information about the reported case for further analysis. 1. When the motion detection is turned on, and sensitivity is set to 1, please send me a picture...

Hi everyone, We have new firmware for the Tapo C420 V1 that may solve the reported issue, if you want to try the firmware, please send me(@Solla-topee) the MAC address of the problematic Tapo C420...

@Vinylad7 Thank you very much for the updates and case sharing!

@Karien1 Hi, If you have a problem with Tapo Robot Vacuums, it's recommended to start a new thread here to post your problem in detail to get further help. Best Regards

@Kaisarion Hi, I noticed that our tech team is following up on your case(ticket ID: TKID231117532) but did not see your reply, I have informed them to focus on your case again, and your cooperation...