@Zoe_zheng Hi, You can refer to the link below to troubleshoot if you can't format the microSD card. What should I do if the SD card doesn’t work properly on my camera? If the problem remains, please...

@SlyPan Hi, Usually, there is no problem watching two cameras on the same Tapo app. Please help confirm the following information about the reported issue for further analysis. 1. Does the Tapo app...

@ChangemanChris Hi, Can you describe the detailed problem phenomenon when using the Tapo C120? Such as you can hear the voice from the camera, but the person in front of the camera can't hear you...

@Waird52 Hi, You can check if the following instructions will help or not. How to reduce motion detections from rain, snow or insects, etc.? Please help confirm the following information if the...

@kevindd992002 Hi, 1. If the clip length is set to 40s, usually, the longest clip length can up to 40s. For example, if there is motion always, the camera will keep recording, and the maximum clip...

@Kartal1 Hi, Please note that the devices in System 1 and System 2 should be bound to the same TP-Link ID(the email address that is used to log in to the Tapo app), and then they can be managed and...