@Mematt Hi, According to the information I confirmed with the related team, the measurements in between the 4 holes are 42*21.5mm. Best Regards

@Tom1990 Hi, In this situation, can I have a picture of the camera's Live View page in the dark evening? And on the camera's Live View page, please check the Video Mode is configured to Day mode,...

@dawsonweb Hi, There is no new firmware pushed to the Tapo C100 V2 recently, and the latest firmware is 1.3.9 version, I think this phenomenon has nothing to do with the firmware. In this situation,...

@Aldo22 Hi, It seems the LTE signal strength is not good on your phone, would you please move to a location where you can get a full LTE signal or have a strong Wi-Fi signal, and check if you can...

@Declan_Kilker Hi, Please help confirm the following information about the detection issue. 1. On the camera's Device Settings>Detection page, please send me a picture of it and send me a picture of...

@Loline Hi, Please refer to the following steps to configure your Tapo camera. 1. Factory reset your new camera. How to reset my Tapo camera? 2. Refer to the link below to configure the Tapo camera....