@Lil4399 Hi, The Tapo_cam_9BC5 is the default SSID of the camera, and it has no internet access. You can refer to the instructions below to configure the camera. Pay attention to step 3, your phone...

@Skewett Hi, thank you very much for your kind sharing~

@SSwain Hi, Please help confirm the following information about your case. 1. The LED status on the camera. If the LED is not flashing green and red, try to factory reset it again. 2. Ensure your...

@Skewett Hi, 1) Here is the UG of the Tapo C520WS. 2) The camera will return to the position where you enable the motion tracking feature after it tracks someone and no more motion is detected. In...

@MikaTuo @Mars01 Hi, Can you share the pictures of the detection feature settings, such as the enabled detection types, the activity zone settings, and the notification settings? And it would be...

@kevindd992002 Hi, In this situation, it's recommended to check if the hub and the camera are connected to the internet successfully. 1) How about the LED status on the camera and the hub? 2) Do you...