@Ematos Hi, You can try the suggestions in this link and check if they help. Best Regards

@leotavano Hi, We recommend using the original power adapter to power the camera, and can't promise other power adapters will work fine with the camera. Best Regards

@Copiedright You are welcome~ glad to hear this tip helps you.

@Yan12 Hi, If your family member or friends can help you reboot the camera, it's suggested to have a try. And if the camera is back online after reboot, you can refer to the link below to check if...

This Article Applies to: Tapo C420 with firmware version 1.2.15 or lower version Phenomenon Description: The C420 can detect the new firmware (version 1.2.16) on the camera’s Device Settings> Device...

@shasha41 Hi, I can't find your email in our system, and I have reported the case to the tech team, they will likely reach out to you via email to continue troubleshooting your issue. Please check...