@ppodder89 Hi, If you are using the Talk or Voice Call feature on the Tapo app: 1) please tap the icon at the right top corner of the Talk/Voice Call page, ensure the Camera's Speaker volume is set...

@OnkelFax Hi, The Tapo C420 must connect to the hub Tapo H200 to work, and it does not support the RTSP/ONVIF protocol now, so it can't work with the Synology Surveillance Station. It's recommended...

@archercj Hi, Thank you for the case report, we need more information to locate the problem, please help confirm: 1. The model number of your wireless router. 2. The MAC address of the C510W on the...

@Perebrine Hi, I did a test with the Tapo app and found that if you tap the small arrow to hide the icons, only the small arrow and a small grey background will show, please see the picture below. In...

@BobWillis Hi, You can upload the video to your cloud server, such as Google Drive, and then generate a link and send me the link to download the video via a private message. Best Regards

This Article Applies to: Kasa smart home devices Phenomenon Description: If you set up the Kasa devices on the Tapo app directly but are going to control them via the Kasa app remotely, there will be...