@leokiosu Hi, On the Tapo D230's Device Settings>Detection page, you can set up the Wake-up Sensitivity to the highest one and also set other enabled detection types' Sensitivity to the highest one,...

@Fraser5 Hi, The Tapo C200/TC70 V1&V2 does not support the feature to show motion-detected recordings under the timeline section, and the newer versions (such as V3&V4) do support this feature. In...

@Peterzz Hi, On the camera's Playback & Download>Playback page, if you have subscribed to the Tapo Care service, you can see the cloud video clips after selecting the cloud icon and you can download...

@RachelleM Hi, What's the model number and MAC address of your camera? You can send me the MAC address via a private message. Please try to reset your camera to factory default settings if you...

@RobAndrew1974 Hi, Please refer to the following steps for a try. 1. Make sure the internet is stable, and the router has a strong signal. 2. Power off the camera. 3. Move the camera closer to the...

@jagb77 Hi, The shared accounts have limited permissions, it do not support viewing cloud video recordings and changing the notifications or other settings on the camera's Device Settings page....