@Fraser5 Hi, The Tapo C200/TC70 V1&V2 does not support the feature to show motion-detected recordings under the timeline section, and the newer versions (such as V3&V4) do support this feature. In...

@Peterzz Hi, On the camera's Playback & Download>Playback page, if you have subscribed to the Tapo Care service, you can see the cloud video clips after selecting the cloud icon and you can download...

@RachelleM Hi, What's the model number and MAC address of your camera? You can send me the MAC address via a private message. Please try to reset your camera to factory default settings if you...

@RobAndrew1974 Hi, Please refer to the following steps for a try. 1. Make sure the internet is stable, and the router has a strong signal. 2. Power off the camera. 3. Move the camera closer to the...

@jagb77 Hi, The shared accounts have limited permissions, it do not support viewing cloud video recordings and changing the notifications or other settings on the camera's Device Settings page....

@Louis021 Hi, If you want the Tapo camera can be accessed and controlled only in the local network, you can go to your wireless router to set up the access control, parental control, firewall, or...