@NChifly Hi, Please help confirm the following information for your issue. 1. Please send me the MAC address of your Tapo camera via a private message. You can find the MAC address on the camera's...

@Fjelle123 Hi, Please help confirm the following information about the reported issue. 1. What's the model number and format of the microSD card used on the Tapo H200? 2. For the four cameras that...

@pals22 Hi, The Tapo cloud videos can be viewed via the Tapo app, and if you download the cloud video on the Tapo app>camera's Live View>Playback & Download>Playback page, you can go to the Download...

@Fred51 Hi, The Tapo C310 supports wired and wireless connection, but it does not support a 5G Wi-Fi network, and it supports 2.4G Wi-Fi only. I'll suggest setting up both the wired and wireless...

@Tapoguy2022 Hi, You can refer to the instructions below to download the recordings from the SD card. Download and Clip Camera SD Card Videos in the Tapo App! Please help confirm the following...

@illyriad Hi, Thank you for your attempt and support of our product, and please feel free to let us know if you have any questions. Best Regards