@Mccabe2001 Hi, Please reboot your camera and your phone, then check if the problem disappears. If not, please send me a picture of the Playback page of the Tapo camera to show your problem. Please...

@Paddy99 Hi, Please check if your range extender and the wireless router use the same SSID. If so, the camera may connect to the range extender with a good Wi-Fi signal but connect to the router with...

@backup30 Hi, Thank you very much for sharing your findings, I found another thread that also confirmed the fog causes this phenomenon. Best Regards

@MVDP Hi, This Q22 is to introduce that most of our Tapo camera models support the 24-hour recording function. If you want to stop the monitoring feature, you can turn on the Privacy Mode of the...

@NguyenKhoi Hi, Thank you for the updates, and I'll forward the case to the related team to improve the Tapo app performance. Best Regards

@Itshighnoon Hi, Please update your Tapo app and the camera to the latest version and check if the problem is solved. If not, please help confirm: 1. The Tapo app version(The latest app version for...