@TPLINESTAFA Hi, We provide Tapo Care service for the Tapo camera to store video clips to the cloud server that provided by AWS, and we use commercially reasonable safeguards, including encryption...

@JuanGaVS Hi, Thank you for your feedback here, I'll log the suggestions and pass them along to the team to evaluate and improve the Tapo app. Best Regards

@Nicke-66_ Hi, It seems the Tapo C500 has an issue, you can contact the local support or retailer to get a replacement if your camera is under warranty. Best Regards

@mr_robot_dev Hi, We have reported the issue to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm. Best...

@Dominik1973 Hi, From your previous pictures attached, the port forwarding settings are configured correctly, and the camera settings and service port 2020 are working if you can stream the camera...

@Kaizoku Hi, If the MAC address is different, which means the camera under the shared account is offline, you can find the camera, reboot it or reset and reconfigure it, then check if it will work...