@Mccabe2001 Hi John, Thank you for your updates. If the problem remains, please try the new app(v3.0.535) I just sent to you via private message. Best Regards

@Paddy99 Hi, It's suggested to set a different SSID on the range extender from the router so the camera won't switch the connection between the router and the range extender. And if the camera drops...

@Dhinz Hi, On the Tapo app>Me page, you can see the TP-Link ID that your camera is bound to. Please check if this TP-Link ID is the same as your Google ID. Your problem may be that you have two email...

@IGibso Hi, 1. Please help confirm if the Detection and Recording features are configured correctly on the Tapo app. 1) Please go to the camera's Device Settings>Detection page and send me a picture...

@TPLINESTAFA Hi, We provide Tapo Care service for the Tapo camera to store video clips to the cloud server that provided by AWS, and we use commercially reasonable safeguards, including encryption...

@JuanGaVS Hi, Thank you for your feedback here, I'll log the suggestions and pass them along to the team to evaluate and improve the Tapo app. Best Regards