@93tid Hi, If the camera works fine when connecting to the phone's hotspot Wi-Fi, it means the camera is working. It may be that your router network limits the camera from working properly. Please...

@mhbmd Hi, It's recommended to refer to point 4 in this post to record a video showing the reported phenomenon, then email support for further assistance. Best Regards

@ArjunPrasad Hi, It's recommended to refer to this post for troubleshooting. Best Regards

@WhiteRoseAl Hi, Thank you for your attempt. I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently. Best Regards

@Shelk Hi, As shown in the following FAQ, the shared account can access the Live View, Talk, Voice Call, Pan/Tilt Control, and the SD Card Video features of the camera. How to share Tapo/Kasa Smart...

@Mattyuk3 Hi, If your camera can update the firmware successfully when inserting a SIM card, it means the camera is working. It's able to connect to the internet and our cloud server. In this...