@Camera_bricks Hi, It's hard to say the reason for this issue based on the existing information, if resetting the camera to the factory default settings and reconfiguring it can solve the issue, you...

@Dreadnought4143 Hi, When the Tapo C210 has a solid amber light, can the computer connected to the router ping the camera's IP address successfully? How to Use the Ping Command? Please connect the...

@Beancounter7000 Hi, It's unable to download the cloud video clips straight to a Windows PC bypassing the phone. If you watch the Tapo camera via RTSP/ONVIF on your PC, you can store the video...

@Brintal Hi, The jump back on timeline issue is solved on the previous Tapo app version(before 2.18.102). If the problem persists on your Tapo app(2.18.102), please help collect the following...

@BBaran Hi, The problem may be the DNS server on the router can't resolve the domain name of the TP-Link cloud server thus you can't control the camera remotely, and it's suggested to change the DNS...

@illyriad Hi, If your phone is connected to Wi-Fi(Globe), but the Tapo app shows the camera is connected to Wi-Fi(Smart Bro), you are streaming the camera remotely. You can connect your phone to the...