@Glenikins Hi, You can try to reset the camera to factory default settings and then reconfigure it and check if the problem will be solved. If the problem persists, please help to do the following...

@Kevfel Hi, Since different countries have different warranty policies, it's suggested to find your region in the link, and then follow the corresponding warranty policy to get a replacement. Best...

@Rin-Sagrada Hi, If the Tapo Cam has a wrong date and time, you can refer to the suggestions in the thread "Tapo Camera Shows Wrong Date and Time" to troubleshoot. And if the problem remains, let me...

@JamesT142 Hi, On the Tapo app, please click on the Tapo Cam and go to the Camera Settings>Advanced Settings>Display Settings, and then select the Compatible Mode and check if you can see the live...

@docdunning Hi, Usually, a motion event will trigger a notification only, and it's hard to locate the issue from the problem phenomenon, please help confirm the following information for further...

@jgb1984 Hi, The tech team was made aware of your issue, and they will likely reach out to you via email to continue the troubleshooting. Please check your email box and confirm. Best Regards