@mistypoison Hi, Firstly, please check if your router is working with your phones or tablets. If not, please contact your ISP. If your router is working, please check if some special settings on the...

@edbb Hello, Thank you for the case report. Regarding the issue: 1) Please help confirm if the Tapo C420 and the hub H200 have the same Time Zone settings and if not, please correct the device's time...

@Jbmml Hello, Thank you for your feedback here, we certainly appreciate your feedback and feature request, and I'll log the feature request and pass it along to the team to evaluate. If any users...

@Oroneri Hi Steve, can you be more specific about the usage scenario of the preset feature you are talking about? For the Tapo C210 and C500, we do have the Mark Position feature which can quickly...

@PavelFux Hi, In this case, please reboot the router and the Tapo C200, after confirm the router is working, please check if the C200 is working. If not, please try to reset the camera to factory...

@Tony1921 According to the information I checked, the Tapo C420S2 does not have a new hardware version, and only the V1 is available now. Tapo C420S2 Please note that the Hub H200 can work with up to...