@emmesiv Hi, The permissions for shared accounts differ across product lines. For Tapo cameras, shared accounts can only access the camera's Live View, Talk, Voice Call, Pan/Tilt Control, and SD Card...

@DOBBIN26 Hi, After you press and hold the reset button on the camera for 10 seconds to factory reset it, does it have a flashing red and green light? If so, you can refer to the instructions below...

@Benji03 Hi, Please confirm the following information for the reported phenomenon. 1 On the camera's Live View page, is the Video Mode set to Auto Mode? On the camera's Device Settings > Video &...

@KRav Hi, Typically, you can refer to the instructions below to troubleshoot the reported phenomenon. Troubleshooting for cloud video recordings of Tapo Camera Please confirm the following...

@Needsomehlp1 Hi, Based on your reported phenomenon, it seems the key is that the camera cannot be woken up from sleep mode by the event. This may be related to the camera settings and the specific...

@BuraKz Hi, For the recording phenomenon, please confirm the following information for further analysis. 1. What are the Tapo camera's model number, hardware version, and firmware version? 2. What's...