@Erchope Hi, If you have changed your router, please factory reset the camera, and then reconfigure it to connect to the new router's Wi-Fi. You can refer to the following instructions to...

@tiomiguel Hi, Generally, when a Tapo camera's Alarm feature is enabled and the Alarm Type is set to 'Sound & Light' or 'Light', the camera will flash its spotlight three times when an event is...

@Saabfan Hi, Based on your description, it seems the camera has a hardware issue. You can contact your retailer or the local support team to check if it's under warranty. Best Regards

Hi All, First, thank you (@Blund) very much for your insights on the sensor and resolution parameters of our cameras. This may help other users with the relevant concerns. Thank you all for sharing...

@Griffen Hi, We have no instructions to downgrade the camera's firmware. Usually, you can go to the camera's Support page on our official website > Firmware Release Notes column to see the changes in...

@Pye Hi, What's your camera's model number, hardware, and firmware version? What's the LED status on your camera? Do you mean you can control the camera on the local network, but it shows as offline...