@KJP10480 Hi, Thank you for the MAC address provided in a private message. If you are in the US, we recommend sending an email to forumsupport.usa@tp-link.com with the following information for...

@LcBVK Hi, Please send me (@Solla-topee) the camera's MAC address via a private message for checking, and please test if you can control the camera in the Tapo app when your phone disconnects from...

@Erskine Hi, Thank you for your cooperation and testing. If there are any updates, please feel free to reach out. To ensure the camera's stability and safety, we recommend using the original power...

@Ojos Hi, I have forwarded your case to the relevant technical team, and they will contact you (maybe via email or phone) to assist you further. Please wait patiently. Best Regards

@Raelag Hi, I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently. Please follow the instructions below to collect the camera...

@Delaporte Hi, Please confirm the following information for the reported phenomenon. 1. What's your phone's model number and OS version? What's the Tapo app version? 2. On your Tapo app > camera's...