@Tapo-007 Hi, I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently. You can then email the camera log and MAC address to our...

@Carlos_Filho Hi, Thank you for your testing and clarification. Based on your tests, it seems the issue is related to AgentDVR. Unfortunately, we don't have any further suggestions at this time. If...

In modern home security, a camera's imaging capability relies not only on its hardware and firmware configuration but also on its intelligent adaptation to environmental lighting conditions. Tapo...

@RMart Hi, If you have tried all steps in Q6 of this thread but the camera still can't pan in the Tapo app, you can contact your retailer or our local support team to check if your camera is under...

@Alejandr0 Hi, The Tapo C220 won't move its lens after enabling the privacy mode; it disables the video and audio feed via software. Best Regards

@nomrah Hi, You can refer to the following instructions to troubleshoot when the camera keeps losing connection. What should I do if my Tapo smart device keeps losing connection or going offline?...