@r2fi Hi, It's recommended to confirm whether the high-pitched noise is coming from the camera or the power adapter. You can move the camera as far as possible from the power adapter to check. Please...

@SuperKeeks Hi, You can refer to the following steps to turn off the Tapo Care Weekly Report feature. 1. Go to the Tapo app > your camera's Live View page. 2. Tap Tapo Care. 3. Click on Weekly...

@Patrick_MG @Hertsch Hi, Our camera's firmware updates are released progressively, meaning that if you have multiple cameras of the same model & hardware version, some cameras may receive the update...

@Christy0624 Hi, You can refer to the following instructions to share your camera with your family members. How to share my Tapo Smart Devices with family If you fail to share your camera, please...

@Rahulrjpt Hi, You can refer to Case 3 in the following instructions to troubleshoot. What should I do if I can't view the Tapo camera? If the same phenomenon persists, please confirm the following...

@Juan49 Hi, Once you've successfully set up the camera in the Tapo app and your router has an internet connection, the camera will connect to your router's Wi-Fi and our cloud server. You can then...