@darthrevan Hi, Thank you for the video provided. In your case, please refer to this post to provide the relevant information for further analysis. Best Regards

@zimbosmurf Hi, Currently, your camera does not support recording short videos at a specific time. You can keep your current settings, and if you're worried that new videos won't be recorded once the...

@Cat_12345 Hi, It seems you logged in to your iPhone with a shared account rather than the owner account, so that you can receive detection notifications but can't see cloud video clips. On both...

@muhleevouge Hi, If there is no power outage during firmware update, you can contact your retailer or the local support team to check whether the camera is under warranty. Best Regards

@Ghost_Graveyard Hi, Typically, if the camera is configured successfully via Wi-Fi, after connecting it to the router with an Ethernet cable, the wired connection will take effect immediately. For...

@Gelindo Hi, The latest firmware v1.3.16 for the Tapo C310 V1 has been fully released. If your camera can't detect the new firmware, it may be that the camera is not connected to our cloud server....