@marty78 Hi, I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently. Best Regards

@CUNEYT Hi, 1. I find the following information from the provided videos. Please check if it's correct: on your Synology Surveillance Station, when event detection is set to Tapo C225, the beginning...

@Bappy0 Hi, Thank you for the cooperation. In this case, the Tapo C200C may have an issue. You can contact your retailer or the local support team to check whether it is under warranty. Best Regards

@marty78 Hi, Please provide the following information about the reported phenomenon for further analysis. 1. Please turn off the Wi-Fi on your phone and check if you can control the Tapo C200...

@SebasKaHH Hi, I understand your situation, and sorry for the inconvenience caused. We will do our best to help you, and please provide the following information about this case. Thanks! 1. On the...

@AMG43 Hi, 1. On the Tapo C645D, you can set detection zones for both lenses. Then the pan&tilt lens will only start tracking when it detects an event within the detection zone. Please note that...