@Rainer999 Hi, Please note that the Tapo C200 and Tapo C220 are different models and they use different firmware versions. The Tapo C220 is now functioning properly, and you can update it to the...

@WasChad Hi, As I mentioned before, the delete option is available for the cloud video clips. Every Tapo Camera is eligible for a one-time free trial of the Tapo Care services. The Free trial period...

@AVNISH Hi, When you watch the camera's live feed, it should be you hear the camera alarm sound in the Tapo app via the live stream, rather than the alarm ringing on your phone. In your usage...

@TheHun Hi, Thank you very much for your support and feedback about the Tapo C260. For the feature request to have a wider tilt range on the Tapo C260, I'll log your usage scenario and forward it to...

@Jake69 Hi, You can refer to the following instructions to troubleshoot the reported phenomenon. What should I do if I can't view the Tapo camera? If the phenomenon persists, please try rebooting the...

@TheoMUC Hi, From the provided log, it seems the camera detects a person rather than motion. Please try disabling Person Detection on the Tapo C320WS and enabling Motion Detection. Then, check if you...