@Drandakis Hi, Thank you for providing the Tapo devices' information via a private message. We found that these devices are disconnected from our cloud server, and it may be the reason why they...

@Scorillo Hi, What's the firmware and hardware version of your Tapo C520WS? Please ensure the camera's firmware and the Tapo app are up to date. Please refer to the following instructions to verify...

@bibimbap Hi, It's hard to say what causes one of the cameras to be offline with the provided information. For example, it may be the offline camera has a weak signal from the router, thus it...

@LauraMaschietto Hi, You can refer to the instructions below to troubleshoot if you can control the camera only in the local network. What to do if I can't control my Tapo cameras on the Tapo app?...

@NandeeshM Hi, Typically, the shared account has access to the Live View, Talk, Voice Call, Pan/Tilt Control, and the SD Card Video features of the camera, and there is currently no feature to change...

@PolskiPolakPL Hi, It's recommended to contact tapocare@tp-link.com about the Tapo Care subscription concerns. Best Regards