Micro-SD card does not be formatted by camera
Just bought TP-Link Tapo C520WS security camera. I installed microSD card, but camera does not format card. It begins, first 5%, then 65% and After that became error MessagePad, formatting stops and ask to try later avain.
How to proceed?
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Hi,
You can refer to the instructions below to troubleshoot if fail to format the SD card.
What should I do if the SD card cannot be formatted/recognized?
If the problem remains, please confirm:
1. The model number and capacity of your microSD card.
2. The test results of the above steps.
3. The Tapo app version.
Best Regards
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@Teror-fin_69 I had the same problem when i first installed the sd card in 2 c520ws camera's. One formatted the sd card perfect, the other gave me an error at 75%. I removed the sd card and and reinstalled it. It fixed the problem..
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Hi,
You can refer to the instructions below to troubleshoot if fail to format the SD card.
What should I do if the SD card cannot be formatted/recognized?
If the problem remains, please confirm:
1. The model number and capacity of your microSD card.
2. The test results of the above steps.
3. The Tapo app version.
Best Regards
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@Teror-fin_69 I had the same problem when i first installed the sd card in 2 c520ws camera's. One formatted the sd card perfect, the other gave me an error at 75%. I removed the sd card and and reinstalled it. It fixed the problem..
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@Winfried Thank you for sharing your experience~
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@Solla-topee ...Yes I agree.. The only time you need to format the sd card with the camera is if you have no or limited access to the camera due to the camera placement. In this case you can format the sd card is if you want to delete all the detection clips this can be done with the Tapo app. Other than that there is no need to remove the sd card once its formatted.
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@Teror-fin_69 I've just bought 2 tapo tc60 along with 2 sandisk 512 I got 1 of them up and running and then tried to get the second running and it wouldn't format the second one, so as recommended I removed the sd card from the first camera and it still wouldn't work, so I returned it to the first camera and now it won't work in the first camera which was up and running with it. I have tried to put the it into a phone camera and it was located and usable returned it once again and it still refuses to format the sd card I have switched it of and on, uninstalled it and reinstalled the app and it still doesn't work. I have now been trying this for 3 day. What is the issue.
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Hi,
Please confirm the following information for the reported issue.
1. What's the detailed model number of your SD card?
2. Please check the camera's hardware version or send me(@Solla-topee) its MAC address via a private message. You can go to the Tapo app > camera's Device Settings > Device Info page to find its hardware version or MAC address.
3. Please describe the detailed problem phenomenon you see on the Tapo app when failing to format the SD card.
4. Please refer to the following instructions to test your SD card with the tool 'H2testw', then send us a picture of the test result.
How to Verify Fake Micro SD Cards
Best Regards
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@Teror-fin_69 hi, I have the exact same problem. Stops at 65% then error message. Did you finally find a solution? Thx.
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@Solla-topee , got no luck with any of the solutions.
I am using SanDisk 256 GB microSDXC UHS-I U3, V30, Class 10, High Endurance
Got two Tapo C520WS cameras and two SD cards (as above), whatever combination, I get problem formatting at 85%
Thanks to anyone for suggestions.
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Hi,
What's the firmware and hardware version of your Tapo C520WS? Please ensure the camera's firmware and the Tapo app are up to date.
Please refer to the following instructions to verify your SD card with the "H2testw" tool, and send us a picture of the test results for further analysis.
How to Verify Fake Micro SD Cards
Best Regards
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