@Eagle123 Hi, You may check if there are special settings, such as MAC Filtering, Access Control, and Parental Control, on the router that block the Tapo C500 from connecting to our cloud server....

@jeffphillips307 Hi, 1. If you try the following steps, there is no need to reconfigure the camera in the Tapo app to connect it to the Deco network. Since the camera is able to connect the Wi-Fi...

@azzo Hi, Please confirm the following information for the reported phenomenon. 1. Whether the camera is powered by the original power adapter and cord that came with it in the package, rather than...

@Dipto2626 Hi, Please confirm the following information for the reported pan & tilt behavior. 1. Whether the camera is powered by the original power adapter and cord that came with it in the package,...

@Kayakit Hi, Please provide the following information about the detection behavior. 1. Please send us a screenshot of the camera's Device Settings > Detection page. Is only Person Detection enabled?...

@Guiteixeira Hi, In your situation, please check if the camera is powered by the original power adapter and cord that came with it in the package, rather than another power adapter or extension...