@Nesswill Hi, Regarding the camera's false detection behavior, we suggest adjusting the detection settings according to the following instructions to see if it helps. What to do if the Detection...

@Tapo71 Hi, If your home Wi-Fi network is not working, you may need to contact your router support for further assistance. If not, please describe your usage scenario and the phenomenon you...

@jeffphillips307 Hi, After you factory reset the Tapo C310 and reconfigure it to connect to the Deco's Wi-Fi, what error message appears in the Tapo app when it fails to connect to the Deco's Wi-Fi?...

@AVNISH Hi, 1. The phenomenon displayed in the picture you sent may be caused by dust in the air reflecting infrared light. You can clean the camera lens and see if it helps. 2. If the camera's night...

@Eagle123 Hi, The new firmware (v1.1.3) has been pushed to your cameras again. Please ensure the cameras are online in the Tapo app and that you can control them remotely. Then, check if you can see...

@philsand Hi, Thank you once again for your feedback and support. We agree that your request to add the "Spotlights Off" feature is very reasonable, especially considering the satisfactory...