@Eagle123 Hi, The new firmware (v1.1.3) has been pushed to your cameras again. Please ensure the cameras are online in the Tapo app and that you can control them remotely. Then, check if you can see...

@philsand Hi, Thank you once again for your feedback and support. We agree that your request to add the "Spotlights Off" feature is very reasonable, especially considering the satisfactory...

@Ramle Hi, If you want to factory reset the camera to connect it to a new Wi-Fi router, please try the following steps. 1. Turn off your camera, remove the SD card from it, turn it back on with the...

@Italy Hi, The shared account only has limited permissions to the camera. As you can see in the following article, the shared account can access the Live View, Talk, Voice Call, Pan/Tilt Control, and...

@jeffphillips307 Hi, You can refer to the steps in the following instructions for troubleshooting when a special client can't connect to the Deco network. Certain Clients fail to connect to Deco...

@Ash88 Hi, You can refer to Q7 in the following instructions for troubleshooting. If the same behavior persists, you can contact your retailer or our local team to check if the camera is under...