@Maxi66 Hi, Please double-check your camera's model number; we do not have a model Tapo B303. Usually, you can find the camera's model number and MAC address on the label stuck on it. The default...

@Tp82home Hi, You can refer to the instructions below to troubleshoot if your camera keeps going offline. What if Tapo smart devices keep losing connection or going offline? If the same phenomenon...

@Marmuga-2812 Hi, In your case, please try the following steps. 1. Press and hold the reset button on the camera for 10 seconds to perform a factory reset. 2. Wait for two minutes. When the camera...

@outlier Hi, If you have Tapo C310 V1/V2, please refer to Case 3 in the following instructions to troubleshoot: What to do if my Tapo Camera gets bricked after a firmware update? Best Regards

@AdamGoddard Hi, Please provide the following information for the reported phenomenon. 1. What's the LED status on the camera when the "Pairing Failed" message appears? 2. What's the model number of...

@Zappo Hi, Usually, if the Ethernet connection works, the camera (Tapo C325WB) will disconnect from Wi-Fi and connect to the internet via the Ethernet cable. For the reported phenomenon, please...