@balkris Hi, After analysis and comparison, among the three videos you provided in the new link, two cameras have normal video quality, while one camera, whose video is named "1756182073417_0", may...

@Bjornern Hi, You can refer to the instructions below to troubleshoot when failing to download the video clips from the SD card. What can I do when I fail to download the video clips from the SD...

@Ashwin99333 Hi, 1. Please go to the Tapo app > Smart tab to check if there are any automation entries to turn off the camera's motion tracking feature. If so, disable or remove the entries for a...

@Tapatio Hi, Please provide the following information for the reported phenomenon. 1. Turn off the camera, power it on with the original power adapter and cord that comes with the camera in the box....

@Ranj76 Hi, You can refer to the following instructions to troubleshoot if you fail to control your camera in the Tapo app. What to do if I can't control my Tapo cameras on the Tapo app? If you are...

@asd120 Hi, Thank you for your feedback here. We certainly appreciate your feedback and feature request. While we don't have any specific details to share about whether this feature can be added to...