@roydz Hi, The information currently provided is insufficient to determine the specific cause of the disconnection issue. I have escalated your case to our tech team, and they will contact you via...

@vineet14 Hi, Please confirm the details about the camera auto-restart behavior. 1) How do you judge whether the camera restarts automatically? Please describe the LED status on the camera when the...

@Basboi85 Hi, thank you for your support of our product. Please feel free to reply if you need any further assistance.

@rimck Hi, Thank you for the cooperation. You can then follow the instructions provided by the tech team to resolve the reported behavior. Best Regards

@miso25 Hi， Is the camera powered by the original power adapter and power cord? If not, try powering it with the original power adapter and cord that came with the camera in the box, and check if it...

@Ashwin99333 Hi， Please refer to the instructions to check if your camera is included in the Home/Away mode settings. If so, check if the motion tracking feature is disabled and whether you applied...