@Sams25 Hi, A firmware that may help in your situation has been pushed to your camera; you can try to update it in the Tapo app. Before the Upgrade: (1) Please be sure you have read the Beta Test...

@jwwhite Hi, Typically, after you set up your camera successfully, you can control it remotely in the Tapo app via our cloud server, including watching the camera's live feed or video recordings....

@ChocoKing Hi, We do not have instructions to downgrade the camera's firmware. In this case, please try the following steps. 1. Power off the camera and remove the SD card if there is one. Power on...

@Cctv-user000000 Hi, You can try the following steps to set up the Tapo C500. 1. After powering on the Tapo C500, wait for two minutes, and then press and hold the reset button on the camera for 10...

@balkris Hi, Please confirm the following information about the video quality phenomenon. 1. Is the video quality set to 2K on both Tapo C120 cameras' live view page? 2. While viewing a camera's live...

@LisaGyzen Hi, After you factory reset the Tapo camera, its default SSID will appear; however, the camera's default SSID is unsecured. Below are the detailed instructions to set up a Tapo camera. How...