@WhiteRoseAl Hi, Thank you for your attempt. I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently. Best Regards

@Shelk Hi, As shown in the following FAQ, the shared account can access the Live View, Talk, Voice Call, Pan/Tilt Control, and the SD Card Video features of the camera. How to share Tapo/Kasa Smart...

@Mattyuk3 Hi, If your camera can update the firmware successfully when inserting a SIM card, it means the camera is working. It's able to connect to the internet and our cloud server. In this...

With the continuous advancement of smart home technology, surveillance devices have become increasingly sophisticated. In today's world, where security is paramount, Tapo cameras enhance our lives by...

@-Javier1200adv_ Hi, You can refer to Q2 in the instructions below to troubleshoot if you fail to update the camera's firmware. Common questions about the TP-Link camera's firmware As shown in the...

@MartyMcFly69 Hi, In your situation, please press and hold the reset button on the camera for 10 seconds to perform a factory reset, then reconfigure it and check if this helps. If not, you can...