@StevieT61 Hi, Since the new firmware version (v1.4.3) for the TC65 V1 is being rolled out gradually, it's normal that some of the cameras can't detect the new firmware. We recommend being patient as...

@Cam-User Hi, Please confirm the following information for the reported phenomenon. 1. On the Tapo app > camera's Device Settings > Alarm page, please turn on the Alarm feature and set it up. How to...

@Paul-177 Hi, Tapo camera currently does not support setting the Home/Away mode as an action of the Automation/Shortcut entry. For the feature request, you can vote and leave your comments on the...

@JAMBEBVBA Hi, You can refer to the instructions below to see the configuration you need to set up on the camera when establishing the RTSP/Onvif connection. The instructions also include some...

@MichaelKHewitt Hi, You can refer to the instructions below to troubleshoot. 1. Ensure your Tapo app is up-to-date. If it isn't, try uninstalling the app and reinstalling it to see if that helps. 2....

@RPS-ch1 Hi, You can refer to the following instructions to troubleshoot if you are unable to receive notifications on your phone. What to do if I can't receive notifications with the Tapo Cam or...