@AndreSchaf Hi, Please confirm the following information for the reported phenomenon. 1. On the camera's Live View page, which Video Quality is selected? 2. How many devices are streaming the...

@Steve11 Hi, It may be that the camera does not detect events, resulting in no videos being recorded. Please confirm the following information for further analysis. 1. On the problematic Tapo C420,...

@Bee6441 Hi, Does the Tapo C100 not record continuously? If so, please confirm the following information. 1. Have you inserted an SD card into the camera to record videos? Or has the camera...

@Harry63 Hi, Thank you for your feedback here. We certainly appreciate your feedback and feature request, and I'll log it and pass it along to the relevant team for evaluation. If other users have...

@Vishal74900 Hi, To better assist you, please describe your problem phenomenon in detail. For example, how do you confirm the recording is not working? Have you stored the video recordings on the...

Update on Aug 11, 2025. Hi All, Thank you for reaching out and sharing your concerns regarding your camera. We take your data security very seriously and appreciate your vigilance. The information...